Be sure and cancel your credit cards before you die!
This's so priceless, and so easy to see happening
customer service being what it istoday.
kalpgllwh8.gifkalpgllwh8.gifkalpgllwh8.gif<br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">A lady died this past January, and Citibank billed her forFebruary and March for their annual service charges on her credit card, andadded late fees and interest on the monthly charge. The balance had been $0.00when she died, but now somewhere around $60.00. A family member placed a callto Citibank. </span></span></span><br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Here is the exchange : </span></span></span><br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: 'I amcalling to tell you she died back in January.'</span></span></span><br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Citibank : ' Theaccount was never closed and the late fees and charges still apply.'</span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: 'Maybe you should turn it over tocollections.' </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Citibank : 'Since it is two months past due, it already hasbeen.' </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: So, what will they do when they find out sheis dead?' </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Citibank : 'Either report her account to frauds division orreport her to the credit bureau, maybe both!'</span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: 'Do you think God will be mad at her?'</span></span></span><br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Citibank : 'Excuse me?'</span></span></span><br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: 'Did you just get what I was telling you -the part about her being dead?'</span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Citibank : 'Sir, you'll have to speak to my supervisor.'</span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Supervisor gets on the phone: </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: 'I'm calling to tell you, she died back inJanuary with a $0 balance.'</span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Citibank : ' The account was never closed and late fees andcharges still apply.' </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: 'You mean you want to collect from herestate?'</span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Citibank : (Stammer) 'Are you her lawyer?' </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: 'No, I'm her great nephew.' (Lawyer info wasgiven) </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Citibank: 'Could you fax us a certificate of death?' </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: 'Sure.' (Fax number was given)</span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">After they get the fax : </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Citibank: 'Our system just isn't setup for death. I don'tknow what more I can do to help.'</span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: 'Well, if you figure it out, great! If not,you could just keep billing her. She won't care.'</span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Citibank: 'Well, the late fees and charges will stillapply.' </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">(What is wrong with these people?!?) </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: 'Would you like her new billing address?' </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Citibank : 'That might help....' </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: ' Odessa Memorial Cemetery , Highway 129,Plot Number 69.'</span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Citibank : 'Sir, that's a cemetery!' </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: 'And what do you do with dead people on yourplanet???'</span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">(Priceless!!) </span></span></span><br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">And you wondered why Citibank needed help from the Feds?</span></span></span><br />
kalpgllwh8.gif This's so priceless, and so easy to see happening
customer service being what it istoday.
kalpgllwh8.gifkalpgllwh8.gifkalpgllwh8.gif<br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">A lady died this past January, and Citibank billed her forFebruary and March for their annual service charges on her credit card, andadded late fees and interest on the monthly charge. The balance had been $0.00when she died, but now somewhere around $60.00. A family member placed a callto Citibank. </span></span></span><br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Here is the exchange : </span></span></span><br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: 'I amcalling to tell you she died back in January.'</span></span></span><br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Citibank : ' Theaccount was never closed and the late fees and charges still apply.'</span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: 'Maybe you should turn it over tocollections.' </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Citibank : 'Since it is two months past due, it already hasbeen.' </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: So, what will they do when they find out sheis dead?' </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Citibank : 'Either report her account to frauds division orreport her to the credit bureau, maybe both!'</span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: 'Do you think God will be mad at her?'</span></span></span><br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Citibank : 'Excuse me?'</span></span></span><br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: 'Did you just get what I was telling you -the part about her being dead?'</span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Citibank : 'Sir, you'll have to speak to my supervisor.'</span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Supervisor gets on the phone: </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: 'I'm calling to tell you, she died back inJanuary with a $0 balance.'</span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Citibank : ' The account was never closed and late fees andcharges still apply.' </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: 'You mean you want to collect from herestate?'</span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Citibank : (Stammer) 'Are you her lawyer?' </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: 'No, I'm her great nephew.' (Lawyer info wasgiven) </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Citibank: 'Could you fax us a certificate of death?' </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: 'Sure.' (Fax number was given)</span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">After they get the fax : </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Citibank: 'Our system just isn't setup for death. I don'tknow what more I can do to help.'</span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: 'Well, if you figure it out, great! If not,you could just keep billing her. She won't care.'</span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Citibank: 'Well, the late fees and charges will stillapply.' </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">(What is wrong with these people?!?) </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: 'Would you like her new billing address?' </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Citibank : 'That might help....' </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: ' Odessa Memorial Cemetery , Highway 129,Plot Number 69.'</span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Citibank : 'Sir, that's a cemetery!' </span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">Family Member: 'And what do you do with dead people on yourplanet???'</span></span></span><br /> <br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">(Priceless!!) </span></span></span><br /> <span style="color: #800080"><span style="font-family: arabic typesetting"><span style="font-size: 24pt">And you wondered why Citibank needed help from the Feds?</span></span></span><br />
