السلام عليكم ورحمةاللة وبركاته
عندي استبيان عن الشركة العمانية للاتصالات عمانتل فياريت من مستخدمي عمانتل حل الاستبيان واكون شاكره لكم كثيرررر
عندي استبيان عن الشركة العمانية للاتصالات عمانتل فياريت من مستخدمي عمانتل حل الاستبيان واكون شاكره لكم كثيرررر
Questionnaire
Are you: Male Female
1) Age?
Below 10 years Between11 – 20 years
Between 21 – 30 years More than 31 years
2) Your profession?
Student Employed Unemployed
3) What kind of Omantel connection services do you have?
Hayyak Mada Land Line Internet
4) What you think about employees in customer services department in Omantel?
Excellent Good Average
Below Average Poor
5) How to measure the quality of customer serving department?
Excellent Good Average
Below Average Poor
6) As customer, do you get the services easily and quickly?
Almost Always Frequently
Occasionally Rarely almost never
7) Are you able to reach Omantel services any where, any time you want?
Yes No
8) Dose you see the quality that Omantel provide good with its price?
Yes No
9) How many Rial you spend in a one month towards your mobile?
1 – 5 Rial 5 – 10 Rial
10 – 15 Rial more than 15 Rial
10) What is the quality of services that you need it but it is not offered by Oman Telecommunications Company?
Given discount who by more recharge card
Given gifts who buy more recharge card
Be less in calling cost for one minute
Be same cost in international calling
Quick repairing termination services
11) What is the reason you choose Omantel rather than Nawras?
Low price High quality Worker
High Services High Quality of customer services
Oldest and big Company
Other reasons………………………………………………………………………….. ………………………………………………………………………………………….
12) Do you want more telecommunication Company in Oman?
Yes No
Why…………………………………………………………………………………………………………………………………………………………………………….....
13) What is your suggestion for improve quality of customer services in Oman Telecommunications Company to be more success in it is work?
……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………
1) Age?
Below 10 years Between11 – 20 years
Between 21 – 30 years More than 31 years
2) Your profession?
Student Employed Unemployed
3) What kind of Omantel connection services do you have?
Hayyak Mada Land Line Internet
4) What you think about employees in customer services department in Omantel?
Excellent Good Average
Below Average Poor
5) How to measure the quality of customer serving department?
Excellent Good Average
Below Average Poor
6) As customer, do you get the services easily and quickly?
Almost Always Frequently
Occasionally Rarely almost never
7) Are you able to reach Omantel services any where, any time you want?
Yes No
8) Dose you see the quality that Omantel provide good with its price?
Yes No
9) How many Rial you spend in a one month towards your mobile?
1 – 5 Rial 5 – 10 Rial
10 – 15 Rial more than 15 Rial
10) What is the quality of services that you need it but it is not offered by Oman Telecommunications Company?
Given discount who by more recharge card
Given gifts who buy more recharge card
Be less in calling cost for one minute
Be same cost in international calling
Quick repairing termination services
11) What is the reason you choose Omantel rather than Nawras?
Low price High quality Worker
High Services High Quality of customer services
Oldest and big Company
Other reasons………………………………………………………………………….. ………………………………………………………………………………………….
12) Do you want more telecommunication Company in Oman?
Yes No
Why…………………………………………………………………………………………………………………………………………………………………………….....
13) What is your suggestion for improve quality of customer services in Oman Telecommunications Company to be more success in it is work?
……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………
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