Conflict Management
Gain essential conflict management skills so that conflict won't manage you!
Course Description
Conflict is all around us and most people lack basic conflict management skills. Rather than react to conflict on a purely emotional level, learn to manage disputes and disagreements positively and proactively. This training workshop will teach you to recognize the causes of interpersonal conflict. Become aware of your emotional triggers to prevent explosive situations. Learn new strategies of conflict management that will improve your communication performance, and ultimately increase the success of your business initiatives.
Course Objectives
v Identify underlying causes of, and new ways to respond to and manage, conflict
v Implement flexible strategies to improve your communication and to respond to conflict
v Foster a work environment that helps stimulate constructive conflicts.
v Manage the two forms of conflicts – task and interpersonal oriented
v Explore the five methods of managing conflict and which method to use in which situation
Who Should Attend?
Business professionals who want to expand their conflict management skills, understand their own emotions and behaviors when addressing conflict and find productive ways to manage conflict.
Instructor:
The instructor is certified Public Speaker from Dale Carnegie, and has an MBA from the University of Phoenix. He is an experience business consultant, trainer and executive coach in the GCC. He has extensive experience in business consultancy and training with companies like Sun Microsystems, Nortel Network, and CA where he offered leadership, public speaking and management training. In addition, he provided executive coaching and management consultancy to the clients of these companies.
Gain essential conflict management skills so that conflict won't manage you!
Course Description
Conflict is all around us and most people lack basic conflict management skills. Rather than react to conflict on a purely emotional level, learn to manage disputes and disagreements positively and proactively. This training workshop will teach you to recognize the causes of interpersonal conflict. Become aware of your emotional triggers to prevent explosive situations. Learn new strategies of conflict management that will improve your communication performance, and ultimately increase the success of your business initiatives.
Course Objectives
v Identify underlying causes of, and new ways to respond to and manage, conflict
v Implement flexible strategies to improve your communication and to respond to conflict
v Foster a work environment that helps stimulate constructive conflicts.
v Manage the two forms of conflicts – task and interpersonal oriented
v Explore the five methods of managing conflict and which method to use in which situation
Who Should Attend?
Business professionals who want to expand their conflict management skills, understand their own emotions and behaviors when addressing conflict and find productive ways to manage conflict.
Instructor:
The instructor is certified Public Speaker from Dale Carnegie, and has an MBA from the University of Phoenix. He is an experience business consultant, trainer and executive coach in the GCC. He has extensive experience in business consultancy and training with companies like Sun Microsystems, Nortel Network, and CA where he offered leadership, public speaking and management training. In addition, he provided executive coaching and management consultancy to the clients of these companies.
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