Be sure and cancel your credit cards before you die!
This's so priceless, and so easy to see happening
customer service being what it istoday.
[ATTACH=CONFIG]99010[/ATTACH]
A lady died this past January, and Citibank billed her forFebruary and March for their annual service charges on her credit card, andadded late fees and interest on the monthly charge. The balance had been $0.00when she died, but now somewhere around $60.00. A family member placed a callto Citibank.
Here is the exchange :
Family Member: 'I amcalling to tell you she died back in January.'
Citibank : ' Theaccount was never closed and the late fees and charges still apply.'
Family Member: 'Maybe you should turn it over tocollections.'
Citibank : 'Since it is two months past due, it already hasbeen.'
Family Member: So, what will they do when they find out sheis dead?'
Citibank : 'Either report her account to frauds division orreport her to the credit bureau, maybe both!'
Family Member: 'Do you think God will be mad at her?'
Citibank : 'Excuse me?'
Family Member: 'Did you just get what I was telling you -the part about her being dead?'
Citibank : 'Sir, you'll have to speak to my supervisor.'
Supervisor gets on the phone:
Family Member: 'I'm calling to tell you, she died back inJanuary with a $0 balance.'
Citibank : ' The account was never closed and late fees andcharges still apply.'
Family Member: 'You mean you want to collect from herestate?'
Citibank : (Stammer) 'Are you her lawyer?'
Family Member: 'No, I'm her great nephew.' (Lawyer info wasgiven)
Citibank: 'Could you fax us a certificate of death?'
Family Member: 'Sure.' (Fax number was given)
After they get the fax :
Citibank: 'Our system just isn't setup for death. I don'tknow what more I can do to help.'
Family Member: 'Well, if you figure it out, great! If not,you could just keep billing her. She won't care.'
Citibank: 'Well, the late fees and charges will stillapply.'
(What is wrong with these people?!?)
Family Member: 'Would you like her new billing address?'
Citibank : 'That might help....'
Family Member: ' Odessa Memorial Cemetery , Highway 129,Plot Number 69.'
Citibank : 'Sir, that's a cemetery!'
Family Member: 'And what do you do with dead people on yourplanet???'
(Priceless!!)
And you wondered why Citibank needed help from the Feds?
This's so priceless, and so easy to see happening
customer service being what it istoday.
[ATTACH=CONFIG]99010[/ATTACH]
A lady died this past January, and Citibank billed her forFebruary and March for their annual service charges on her credit card, andadded late fees and interest on the monthly charge. The balance had been $0.00when she died, but now somewhere around $60.00. A family member placed a callto Citibank.
Here is the exchange :
Family Member: 'I amcalling to tell you she died back in January.'
Citibank : ' Theaccount was never closed and the late fees and charges still apply.'
Family Member: 'Maybe you should turn it over tocollections.'
Citibank : 'Since it is two months past due, it already hasbeen.'
Family Member: So, what will they do when they find out sheis dead?'
Citibank : 'Either report her account to frauds division orreport her to the credit bureau, maybe both!'
Family Member: 'Do you think God will be mad at her?'
Citibank : 'Excuse me?'
Family Member: 'Did you just get what I was telling you -the part about her being dead?'
Citibank : 'Sir, you'll have to speak to my supervisor.'
Supervisor gets on the phone:
Family Member: 'I'm calling to tell you, she died back inJanuary with a $0 balance.'
Citibank : ' The account was never closed and late fees andcharges still apply.'
Family Member: 'You mean you want to collect from herestate?'
Citibank : (Stammer) 'Are you her lawyer?'
Family Member: 'No, I'm her great nephew.' (Lawyer info wasgiven)
Citibank: 'Could you fax us a certificate of death?'
Family Member: 'Sure.' (Fax number was given)
After they get the fax :
Citibank: 'Our system just isn't setup for death. I don'tknow what more I can do to help.'
Family Member: 'Well, if you figure it out, great! If not,you could just keep billing her. She won't care.'
Citibank: 'Well, the late fees and charges will stillapply.'
(What is wrong with these people?!?)
Family Member: 'Would you like her new billing address?'
Citibank : 'That might help....'
Family Member: ' Odessa Memorial Cemetery , Highway 129,Plot Number 69.'
Citibank : 'Sir, that's a cemetery!'
Family Member: 'And what do you do with dead people on yourplanet???'
(Priceless!!)
And you wondered why Citibank needed help from the Feds?
: 
: 
: